Returns policy

1. Returns and Exchanges

We want you to be totally satisfied with your purchases! If something isn’t quite right, you can return it. But first, check out how it works to avoid any surprises.

2. Return Terms

Time limit: You have 14 days from the delivery date to request a return online. The return must be shipped from the same country where the order was delivered.
Item conditions:
- Items must be returned in the original box or, if it’s no longer usable, in another suitable packaging.
- They must be brand new, never worn, never washed, and with all the original tags still attached.
- No signs of use, and they must include everything that was in the package (dustbags, hangers, etc.).
- Swimwear and underwear? They must be tried on over your own underwear! If we receive them with signs of use, we won’t be able to accept them.
- Socks, underwear, and swimwear must be returned with intact hygiene labels and in unopened packaging.
- Shoes? They must be returned in the original box, with no signs of wear on the soles.
- If the item has a security tag, it must remain intact. If you cut or remove it, we cannot accept the return.

If you don’t follow these rules or the item appears used, we reserve the right to reject the return and send it back to you, with shipping costs at your expense.

3. How to Make a Return

Request the return: Log into your account (or register if you don’t have one) or scan the QR code on the security tag and fill out the form in the "product return" section. Then, we’ll send you an email with all the info to ship the package.
Return label: We’ll email you the prepaid return label. Pack everything securely, attach the label, and contact or drop the package off with the designated courier.
Return shipping costs:
- Italy: €5
- Europe: €15

These costs will be deducted from your refund. If you prefer to use another courier, the shipping costs will be your responsibility.

4. Refund

Processing time: Once the package arrives and is checked, we’ll refund you within 14 days. The refund will be credited to the same payment method you used for the order.
Non-refundable costs: Original shipping costs are non-refundable unless it was our mistake.